MeetInPlane.com
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Terms of service

Last updated: 2026-08-16

§ 1. Definitions

  1. Service Provider - DjWeb Damian Jóźwiak, ul. Bolesława Limanowskiego 107/21, 91-334 Łódź, Poland, VAT ID: PL7262640201, REGON: 368000615.
  2. Service - the website operated by the Service Provider at meetinplane.com, together with all its language versions, subpages and the Application.
  3. Application - the part of the Service available after signing in, allowing the User to keep an Account, add Trips, view Matches and contact other Users.
  4. User - any natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, using the Service or the Electronic Services.
  5. Consumer - a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity.
  6. Electronic Service - a service provided electronically by the Service Provider to the User through the Service.
  7. Account - the set of resources and permissions assigned to a User in the Application, available after registration and sign-in.
  8. Profile - the data visible to other Users to the extent chosen by the User (name, description, languages, interests and similar).
  9. Trip - a User's entry in the Application stating a destination and dates, and optionally also a flight, a stay and travel intents.
  10. Match - the Application pointing to another User whose Trip has something in common with the User's Trip (the same flight, the same destination and dates, the same airport at a similar time, the same stay or neighbourhood, shared travel intents). A Match is information, not a recommendation or an assessment of the other person.
  11. Premium Trip - a paid Electronic Service extending the range of features available for one specified Trip.
  12. Founder's Passport - a paid bundle of Credits, each of which allows Premium Trip to be activated for one Trip.
  13. Credit - a unit entitling the User to activate Premium Trip once.
  14. Route alert - a free Electronic Service consisting of a single e-mail notification when another User appears on a given route.
  15. Terms - these terms and conditions of the Service.
  16. Contact Point - the address enabling direct contact between the User and the Service Provider, and between the Service Provider and European Union bodies: kontakt@meetinplane.com. A contact form is available at meetinplane.com/en/contact.

§ 2. General provisions

  1. These Terms set out the types and scope of the Electronic Services provided through the Service, the conditions for providing them, the conditions for concluding and terminating contracts for the provision of services by electronic means, the payment rules and the complaints procedure.
  2. Every User is obliged to comply with these Terms from the moment they take any step towards using the Service.
  3. Matters not covered by these Terms are governed by generally applicable Polish law, in particular:
    1. the Act on the provision of services by electronic means of 18 July 2002,
    2. the Consumer Rights Act of 30 May 2014,
    3. the Civil Code Act of 23 April 1964,
    4. Regulation (EU) 2022/2065 of the European Parliament and of the Council (Digital Services Act).
  4. The Service Provider has designated an electronic Contact Point intended for direct communication with the authorities of Member States, the European Commission and the Digital Services Board: kontakt@meetinplane.com. The same Contact Point may be used by Users for direct and swift communication with the Service Provider. Communication may be conducted in Polish or English.
  5. The processing of personal data is governed by the separate Privacy Policy.

§ 3. Type and scope of the Electronic Services

  1. Without creating an Account, a User may free of charge:
    1. browse the content of the Service, including blog articles,
    2. check in the search box how many Users are heading for a given route around a given time,
    3. request a Route alert by leaving an e-mail address,
    4. use the contact form.
  2. After creating an Account, a User may free of charge:
    1. keep a Profile and decide how visible it is, including incognito mode and women-only visibility,
    2. keep one active Trip,
    3. view Matches in the "Same flight" and "Same destination and dates" circles,
    4. send up to five contact invitations per day and hold conversations with Users who accepted an invitation,
    5. share a Trip plan with a trusted person,
    6. block and report other Users,
    7. choose how long Trip data is kept and delete the Account together with its data.
  3. Against payment, a User may obtain:
    1. Premium Trip - for one specified Trip it unlocks the remaining Match circles ("Same airport at a similar time", "Same hotel or neighbourhood", "Shared plans and intents"), filters, shared plans and price alerts. The service runs from activation until seven days after that Trip ends;
    2. Founder's Passport - a bundle of thirty Credits valid for five years from purchase, each of which allows Premium Trip to be activated for one Trip.
  4. The Application matches Users on the basis of the data they entered themselves. The Service Provider has no access to carriers' reservation systems and does not verify whether a User will actually take the declared Trip.
  5. The Service Provider does not guarantee that other Users will be found for a chosen destination and dates, nor that an invitation sent will be accepted. What is provided is a tool, not the result of meeting a particular person.
  6. The Service Provider may develop and change the scope of the free features. Such a change does not reduce the scope of a service already paid for in respect of an ongoing Trip.

§ 4. Account

  1. Creating an Account requires an e-mail address and a password, confirmation of being at least 18 years old and acceptance of these Terms. The Application is not intended for persons under 18.
  2. A message with a confirmation link is sent to the e-mail address given at registration. Until the address is confirmed, the range of available features may be limited.
  3. A User may hold one Account. An Account is assigned to the User and may not be shared with third parties or transferred.
  4. The User undertakes to provide data that is true, in particular their own e-mail address, and to protect their password against unauthorised access.
  5. The User may delete the Account at any time in the Application settings. Deleting the Account permanently removes the User's data, except for data whose retention is required by law (in particular accounting documents) and content necessary to handle a pending report or complaint.

§ 5. Rules of use and User content

  1. The User is obliged to use the Service in a manner consistent with the law and good practice, respecting the personal rights and intellectual property rights of third parties.
  2. In particular, it is prohibited to:
    1. post unlawful, vulgar or discriminatory content, or content inciting violence or hatred,
    2. harass other Users, including repeating contact despite no reply or after being blocked,
    3. post sexual content or address proposals of that nature to other Users,
    4. impersonate another person or post third-party data without their consent,
    5. use the Service to send unsolicited commercial information, for canvassing, fraud or attempted extortion,
    6. scrape the Service automatically, create Accounts by automated means, or take any action that disrupts the operation of the Service.
  3. A User posting content in the Service (in particular a Profile, a Trip description and messages) grants the Service Provider a free non-exclusive licence to store and display it to the extent necessary to provide the service. The licence expires when the content or the Account is deleted.
  4. The Service Provider may remove content that breaches these Terms and, in the case of a serious or repeated breach, suspend or delete the Account. The User is informed of the measure taken and may appeal under § 12.
  5. Blocking works both ways: both people stop appearing in each other's Matches and cannot make contact. The blocked person is not notified.

§ 6. Contact between Users and safety

  1. The Service Provider supplies a tool that matches travellers and intermediates in contact until it is established. The Service Provider is not a party to arrangements made between Users, including those concerning a shared ride, accommodation or splitting costs, and is not liable for their performance.
  2. The Service Provider does not verify Users' identity. Confirming an e-mail address, and the optional confirmation of a phone number or a verification badge, do not constitute confirmation of identity or any warranty as to the other person's conduct.
  3. Seat numbers and booking details take no part in matching and are not disclosed to other Users.
  4. Meetings with people met through the Service take place at the User's own risk. The Service Provider recommends arranging first meetings in public places and passing the Trip plan to a trusted person; the trip-sharing feature exists for that purpose.

§ 7. Technical requirements

  1. Using the Service requires:
    1. a computer or mobile device with Internet access,
    2. a web browser supporting cookies and JavaScript,
    3. for an Account and for a Route alert - an active e-mail address.
  2. The Service Provider takes due care to keep the Service running continuously, but reserves the right to temporary interruptions caused by maintenance, upgrades or reasons beyond the Service Provider's control.

§ 8. Conclusion and termination of the service contract

  1. The contract for browsing the content of the Service is concluded when the Service is opened and terminated when it is left.
  2. The contract for keeping an Account is concluded for an indefinite period upon completing registration and terminated when the Account is deleted by the User or by the Service Provider under § 5(4).
  3. The contract for a Route alert is concluded upon submitting the form and terminated when the notification is sent or when the User withdraws. Withdrawal is possible at any time via the link in every e-mail or via the Contact Point.
  4. A contract for a paid service is concluded when the payment is settled and terminated when the period it was purchased for ends.
  5. The Service Provider ceases to provide the free services to a User who breaches § 5 of these Terms.

§ 9. Payments and invoices

  1. The prices of the paid services are stated in the Service and include VAT. Settlement is in Polish zloty for the Polish version and in euro for the other language versions.
  2. Payments are handled by Stripe Payments Europe, Ltd. The Service Provider does not store card details.
  3. Paid services are settled as a one-off charge, for a specific Trip or for a bundle of Credits. The Service Provider operates no subscriptions and charges no recurring fees.
  4. A Credit spent on activating Premium Trip returns to the Account if the Trip is cancelled before it starts.
  5. For every paid transaction the Service Provider issues an invoice automatically, without a separate request from the User, using the accounting service iFirma (iFirma S.A.), which processes the data for that purpose under a data processing agreement. The invoice is issued to the details supplied by the User at purchase and made available electronically.
  6. Invoices issued in Poland are additionally submitted to the National e-Invoicing System (KSeF). Because of the way that system processes submissions, an invoice is usually available for download there after approximately 90 minutes from being issued. The number identifying the invoice in KSeF is assigned by that system, and a User who is a taxable person may download the invoice directly from KSeF.
  7. An electronic invoice is equivalent to a paper one. By accepting these Terms the User consents to receiving invoices in electronic form.

§ 10. Right of withdrawal

  1. A Consumer has the right to withdraw from a contract for a paid service within 14 days of its conclusion, without giving a reason. It is enough to send a statement to the Contact Point before that period ends.
  2. The right of withdrawal does not apply where the Service Provider has fully performed the service with the Consumer's express prior consent, the Consumer having been informed before performance began that they would lose the right of withdrawal once the service was performed. The Consumer gives that consent by requesting immediate activation of Premium Trip for a specified Trip.
  3. If the Consumer withdraws after performance has begun with the consent described in section 2, the amount refunded is proportionate to the part of the service not performed by the time of withdrawal.
  4. The refund is made without undue delay and no later than 14 days after the statement is received, using the same payment method the Consumer used.

§ 11. Complaints

  1. Complaints related to the provision of Electronic Services may be submitted through the contact form, by e-mail to kontakt@meetinplane.com or in writing to the Service Provider's address indicated in § 1(1) of these Terms.
  2. A complaint should contain as much information and detail about its subject as possible, in particular the type and date of the problem and contact details.
  3. The Service Provider will respond to the User's request without undue delay and no later than within 14 days of the complaint being submitted.
  4. Where the complaint comes from a User who is a Consumer, failure to consider it within 14 days of submission is equivalent to accepting it.
  5. The reply is delivered through the communication channel indicated by the User in the complaint.

§ 12. Reporting unlawful content and appeals

  1. Users have the right to report to the Service Provider any illegal content or content breaching these Terms found in the Service - through the report function available on a Profile and in a conversation, or through the Contact Point.
  2. The Service Provider considers every report with due care, objectively and non-arbitrarily, within 30 days of receipt, and informs the reporting person of the decision taken together with a statement of reasons.
  3. An appeal against the Service Provider's decision - including removal of content, suspension or deletion of an Account - may be lodged within 14 days of receiving it; the Service Provider considers the appeal within 14 days.
  4. The Service Provider uses no automated decision-making in moderation matters; every report is considered by a human being.

§ 13. Intellectual property

  1. All content placed in the Service by the Service Provider, including the logo, texts, graphics and the layout of the Service, is protected by copyright and is the property of the Service Provider. This does not cover content placed by Users, the rights to which remain with them.
  2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements making up the content of the Service constitutes an infringement of the Service Provider's copyright and results in civil and criminal liability.
  3. The place database comes from GeoNames and is made available under the CC BY 4.0 licence.

§ 14. Liability

  1. The Service Provider is liable for non-performance or improper performance of the service on general terms, subject to the limits following from mandatory provisions of law.
  2. The Service Provider is not liable for content posted by Users or for the consequences of arrangements they make between themselves, subject to the obligations following from the Digital Services Act.
  3. The Service Provider is not liable for data from external providers shown as an aid (indicative flight and accommodation prices, flight schedules, distances to airports and similar); such data is illustrative and does not constitute an offer.
  4. Nothing in these Terms excludes or limits any rights of Consumers under mandatory provisions of law.

§ 15. Final provisions

  1. Contracts concluded through the Service are governed by Polish law. The choice of Polish law does not deprive a Consumer of the protection afforded by mandatory provisions of the state of their habitual residence.
  2. If any part of these Terms is inconsistent with applicable law, the relevant provisions of Polish law apply in place of the contested provision.
  3. Any disputes between the Service Provider and Users will first be resolved through negotiation, with the intention of settling the dispute amicably. If that is not possible, disputes will be resolved by the competent common court; disputes with Consumers in accordance with the Code of Civil Procedure.
  4. A Consumer may use out-of-court complaint and redress procedures, in particular mediation, the assistance of a district (municipal) consumer ombudsman or of a social organisation whose statutory tasks include consumer protection. Detailed information is available at www.uokik.gov.pl.
  5. The Service Provider reserves the right to amend these Terms for important reasons, in particular a change in the scope of services, a change in the law or the requirements of public authorities. Users holding an Account will be informed of every material amendment by e-mail at least 14 days before it takes effect; not terminating the contract before that date means the amendment is accepted. An amendment does not affect the terms of services paid for before it took effect.

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